Order to Cash Management:
Guaranteeing the US
Customer Experience
Commercial success requires more than just acquiring a customer; it demands serving them so they stay long-term. When dealing with the US market, American companies highly appreciate a clear, rapid process. Operating across time zones means a simple inquiry at 5 PM US time might go unanswered-a problem when it’s midnight in Israel-leaving customers frustrated and unsure about their order status.
The Order-to-Cash (O2C) process is a “chain solution” and “chain process” designed to provide a “closed loop” between customer expectations, inventory, and accounting. For Medical Device companies, this critical function removes significant operational “headache”.
By implementing our O2C service, you ensure you are not perceived negatively; you become like any American company shipping under the correct conditions and the right process, giving customers the high-level experience they are accustomed to from other manufacturers.
Full Transparency and Tight Cash Flow Control
Our service provides end-to-end management, directly impacting your operations and financials:
- 1. Seamless Order Processing & Real-Time Transparency
We work directly on the client’s ERP system to establish the sales order (SO) immediately after the customer issues a Purchase Order (PO). Crucially, there is no need for integrations, allowing work to begin immediately.
- Order Confirmation: The customer immediately receives an Order Confirmation once the order is entered into the system.
- Shipment Confirmation & Tracking: We manage the shipment process via your ERP and generate shipping documents. The customer receives a Shipment Confirmation that includes the tracking number (UPS or FedEx).
- Expectation Alignment: The tracking number allows the customer to see exactly where the goods are, when they will receive them, and at what time. They can even contact the shipping company to manage the delivery day (e.g., changing Friday delivery to Monday).
- 2. Optimized Cash Flow and Accounting Efficiency
The entire process ensures continuous updates from the “order until the cash”.
- Timely Invoicing: An invoice is issued the day after the shipment, sent directly from the client’s subsidiary ERP via email.
- Cash Collection: We conduct follow-up on outstanding payments based on agreed terms (Net 30, Net 10). We actively collect payments (including depositing checks at the client’s bank ATM) to ensure the system is constantly updated.
- Reduced Accounting Burden: We save your accounting department extensive work; they only need to perform bank reconciliation (viewing the payment and closing the invoice in the system).
- Production Visibility: Since you see all open customer shipments “live,” you gain transparency for production, allowing you to increase manufacturing if there is a “spike” in orders. You also know precisely how much is owed to you, enabling you to manage your cash flow “very well and tightly”.
- 3. Local Expertise and Quality Control
The customer experience is delivered locally, in English, during American working hours.
- Invoice Professionalism: We use our experience to identify and correct issues with documents. We “recondition” the invoice to look more corporate, more American, and more user-friendly, ensuring all necessary details, such as payment terms (T&C), are present. This service is fully included.
- RMA Management: We handle the necessary Return Merchandise Authorization (RMA) process for damaged or faulty goods, providing a new shipment (with tracking) and handling the return of the old goods with a return label.
The Investment in Retention
The capital invested in acquiring a customer is massive; losing them after a year results in a significant loss on that investment. We build the right foundation to retain the customer by delivering the professional service they are entitled to, ensuring you are “not less good than others”.
Elevate your brand reputation and ensure your cash flow is managed tightly according to American standards. Contact us today to implement this transparent, professional Order-to-Cash solution.
Streamline Your Cash Flow Today
Contact us for a specialized quote based on your volume.